The HSM Difference

We supply solutions.

With the needs of our clients at the center of everything we do, we take care of your business as if it were our own—which is why we are your true partner in hospitality.

Whether you’re opening a new property or keeping one running long into the future, we know you have a lot on your mind. That’s why we have created the only truly global supply chain partner with complete solutions for your hospitality brands. Over 50 years in the hospitality industry have given us a deep understanding of what it takes to succeed. We use our expertise to forecast and proactively manage your supply chain so that you can focus on what’s really important—your guest experience. To make us stronger, smarter, and better equipped to serve your needs, we’re improving technology, focusing on growth, and redesigning our processes. We’re calling it HSM 2.0.

Our expertise lies in every key area of hospitality purchasing: operating supplies, FF&E packages and custom procurement

With more than 6,000 properties in our program (including over 1,500 non-Hilton-branded hotels), we use our $4 billion combined spend to drive massive economies of scale and negotiate competitive contracts with industry-leading suppliers. This means direct savings on the products you use most. Our national programs ensure you get the best prices, while our local programs give you the flexibility to accommodate specific market needs. On top of that, our 1,000 smaller contracted suppliers enable us to take care of all your property needs from uniforms to elevator maintenance. Lastly, our regional Operations Support model aligns a dedicated individual to your properties to provide consistent and personalized service accentuated with market-specific knowledge. This means you have a true advocate who can assist with any questions or issue resolutions.

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