The HSM Difference

We supply solutions.

Successful hotels must balance guest experience with profitability. We take care of keeping your costs down so that you focus on delivering exceptional experiences to EVERY GUEST, EVERY TIME.

With more than 6,000 properties in our program (including over 1,500 non-Hilton-branded hotels), we use our $4 billion combined spend to drive massive economies of scale and negotiate competitive contracts with industry-leading suppliers. This means direct savings on the products you use most. Our national programs ensure you get the best prices, while our local programs give you the flexibility to accommodate specific market needs. On top of that, our 1,000 smaller contracted suppliers enable us to take care of all your property needs from uniforms to elevator maintenance. Lastly, our regional Operations Support model aligns a dedicated individual to your properties to provide consistent and personalized service accentuated with market-specific knowledge. This means you have a true advocate who can assist with any questions or issue resolutions.

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