Once a new management or ownership group signs with HSM, they are assigned a dedicated Strategic Account contact who will be their primary contact at the management or ownership level. To start with, we guide them through the onboarding process. This includes educating the group on program options, ensuring properties are linked to HSM’s contracts, and familiarizing the group with HSM’s technology offerings. If there’s a desire to use BirchStreet, HSM’s e-procurement ordering platform, we’ll help them implement the system and provide the training. Whether using BirchStreet or not, we also conduct training to ensure that, at the property level, those who purchase will understand – from drop size incentives to deviated manufacturer pricing – how best to take advantage of HSM’s programs.
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