Simplifying Procurement & Increasing Savings

Services & Solutions

Category Management

HSM Category Management leverages the volume of our entire portfolio to secure best-in-class pricing on products and services in a variety of categories, creating extraordinary value for you. We’ve developed and negotiated global and regional pricing agreements with hundreds of industry-leading suppliers of hospitality products and services. This allows us to offer our customers unrivaled, value-based pricing, superior products and the highest quality service standards through our in-depth global supply chain knowledge, rigorous sourcing events, strategic partnerships and negotiated commercial terms.

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Strategic Accounts

HSM Strategic Accounts provides customers with a trusted, strategic team of advisors to ensure that they are taking full advantage of HSM’s programs, technologies and customer support. From onboarding new hotels to providing insight and opportunity reporting, we deliver account management for ownership groups and management companies that is tailored to our customers’ needs and priorities.   With a regional presence, we are able to leverage opportunities for targeted supply chain solutions, provide unparalleled service, add procurement expertise to your portfolio and drive value through engagement. As hospitality people, HSM understands that supreme customer service and support is critical to help our customers deliver service excellence.

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FF&E Project Services

HSM delivers unparalleled service to hotel owners and developers. Our hospitality-focused FF&E Project Services team will help you complete new hotel builds or existing hotel renovations on time and within budget. We manage all aspects of the purchasing process for every aspect of your build or renovation.

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Business Solutions

We know that purchasing is not a one-size-fits-all approach, which is why we have invested in leading-edge technology to simplify the process and make it easier than ever to customize our program to your specific needs. Our eProcurement platform makes it easy to order the products you need while our Customer Portal allows you to view all the programs at your disposal. We deploy Business-to-Business applications across our portfolio of brands to provide you with scalable solutions tailored to your unique needs.

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