FF&E Project Services

FF&E Strategic Sourcing

One of the many perks that comes with leveraging mass economies of scale is crafting specialized solutions for our hotels. The HSM FF&E Strategic Sourcing team works closely with Hilton’s Architecture, Design & Construction (AD&C) team and leading suppliers to create, develop and source distinctive products to make it easy for you to build or renovate any of Hilton’s Focused Service, All Suites or Lifestyle branded hotels.  

Because only the best will do, we carefully vet all approved, specified suppliers to ensure that they can consistently deliver exceptional service and quality with efficient lead times. On top of that, we negotiate highly competitive pricing, warranties and terms to maximize value for hotel owners.

Looking for custom solutions? HSM’s FF&E Strategic Sourcing team uses the same robust sourcing process to develop programs with suppliers for use on custom projects, enabling the designer’s vision to shine through while taking advantage of program pricing. We are also happy to work with your interior designer and purchasing team and connect them with the best FF&E suppliers for your project.

FF&E Project Services

FF&E Project Procurement

Wouldn’t it be great if there was a one-stop shop capable of handling whatever project you’re working on, whether it's a new build, conversion, renovation or brand initiative? From negotiating with suppliers to managing ship dates, we’ve got you covered. By leveraging our supplier connections and internal relationships, our FF&E projects team will ensure your final project is delivered on time, on budget and to your total satisfaction.  

How We Work

HSM sets itself apart with a unique procurement business model. We work as a Merchant of Record (MOR), instead of “As-Agent.” This means that HSM provides financial leverage to our customers, with respect to negotiated payment terms and unique to project cash flow schedules, which can significantly reduce deposit payments. For example, under this model, our team can significantly reduce the project down payment amounts compared to more typical industry requests of up to 50% of the cost of goods. In addition, while the As-Agent Model only pays taxes on what is invoiced and leaves the owner to reconcile with their tax consultant, our MOR model provides full sales tax payment on behalf of the project. This provides peace of mind and reduces the cost (and potential penalty) to the owner.  

Transparency & Fee

Transparency is paramount when working with our owners and suppliers. The budgetary costs reflect the true cost of the product or service with no mark-ups, rebates or incentives. HSM’s fee model is adapted to reflect the procurement services we provide in conjunction with the aggressive pricing leveraged by the HSM Strategic Sourcing team. What you see is what you get.  


HSM’s FF&E Project Procurement team manages your project in SupplyTrak, one of the most robust FF&E procurement and reporting platforms in the industry. SupplyTrak includes a customer portal which will grant project access to items, orders and accounting detail in real time, as well as digitally enabled customer approvals for timeliness and ease of use.  


HSM’s FF&E Project Procurement team is well-versed in the art of procuring hospitality furnishings, leveraging its decades of collective experience. We boast a deep bench of industry professionals with coverage throughout North America and the EMEA region.

Brand Standard FF&E Prototypical Offerings

In addition to our full service, lifestyle and luxury FF&E procurement expertise, HSM offers strategic sourcing, best-in-class negotiated pricing and streamlined design approvals on furnishings for Tru, Hampton, Home2 and Hilton Garden Inn. Our relationships allow for continuity and partnerships across all ownership portfolios.  

Diversity of Project Portfolio

In addition to servicing the entire Hilton family of brands, HSM also offers procurement project services to non-Hilton branded hotels.

Buying Power

HSM is a full-scale, global hospitality procurement powerhouse that leverages $11B in spend and is backed by the influence of 11,000+ properties in 120+ countries. This model provides our FF&E Project Procurement team with a much broader reach across the FF&E supply chain’s competitive landscape.

FF&E Project Services


The HSM Logistics department leverages strategic partnerships to optimize supply chain pricing and operations. We offer a seamless logistics experience from the factory all the way to installation, providing extensive oversight, guidance and troubleshooting along the way.  

HSM Logistics is your management partner throughout the logistics cycle, from freight to warehouse to claims. We handle multiple types of freight, including small package, less than truckload (LTL), full truckload, rail, expedited, international ocean and international air. We also offer warehouse solutions in all major markets and have an extreme vetting process to ensure our warehouse partners meet our extensive requirements. (If you need help sourcing warehouses, model rooms, attic stock storage at the property level or staging for new builds/renovations, we can help with that, too.) If damage occurs, we assist in filing a claim against the carrier, as well as make sure the product is reordered in the event a medic cannot fix the issue.  

With cutting-edge technology and acute attention to detail, we serve as your eyes, ears and mobile scanners on the ground as products travel your supply chain logistics route. We scan products to ensure ship-to addresses are populated and follow up for additional information as needed, confirm proof of delivery (POD) and verify on-site contacts to make sure “call ahead” for deliveries are made if required.  

Once products reach your property, we partner with best-in-industry installers to assist in the installation of a project for new builds and renovations with offerings that include furniture, fixtures and equipment (FF&E) and operational supplies and equipment (OS&E). We also work with the Field Operations and Property Operations teams to assist in property-level needs, such as cold storage for food, fuel or any other expedited freight needs.  

HSM Logistics is a truly global partner that helps you prepare to expect the unexpected. We have a presence in the EMEA/APC region to effectively move goods across those regions. We also help to ensure readiness for any disaster requiring relief support, such as a hurricane, wildfire or earthquake. To put it simply, HSM Logistics puts together successful programs for properties that are seeking better logistical operations.

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