Operations Support

Customer Service

As hospitality people, HSM understands that unparalleled customer service and support is critical to help our customers deliver service excellence. Our team of supply management professionals will ensure that your needs will be handled with the utmost attention and care from start to finish.

Our regional Operations Support model aligns a dedicated individual to the properties in his or her region, providing consistent, personalized service accentuated with market-specific knowledge.

Located in major markets worldwide, our professional and knowledgeable Operations Support teams are your first line of service for questions, consultations or issue resolution. With practical hotel experience in their back pockets, our field operations teams add value with meaningful insights and advice to increase your efficiencies – in the storeroom, in the boardroom and beyond.

Operations Support

Commodity Distribution Program

HSM’s Regional Commodity Programs are groups of specialized supplier programs that have been negotiated for commodity suppliers in each metropolitan area.

Using a best-in-class approach where the market volume can sustain multiple suppliers, pricing is negotiated by supplier category – such as proteins, seafood, produce, bakery and dairy. This gives you flexibility in purchasing the freshest quality products with consistency in product and price from the strongest suppliers in your market or region.

Operations Support

Regional Distribution Programs

HSM’s Regional Distribution Programs leverage the purchase volume of properties within or across regions and/or categories to reduce base product costs for participating properties. By driving economies of scale, we are able to negotiate powerful savings with distribution partners covering an expanded geographic scope. Our distribution programs produce improved productivity and cost reductions, while providing the flexibility to customize solutions for individual markets and properties.

Where appropriate, we further leverage the effectiveness of our Regional Distribution Program relationships with a strategic category management program, working closely with the distributors on tactical SKU rationalization and manufacturer consolidation to achieve even greater category savings impact.

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