Business Solutions



It’s one thing to talk about all of the procurement capabilities that come with an HSM partnership – it’s another to see them in action. Our HSM eProcurement system helps you save time and money by simplifying the purchasing process with a one-stop-shop cloud-based ordering platform. 

By providing a streamlined business-to-business application that crosses our customer portfolio of brands and ordering disciplines, we increase our system functionality and offer a solution that is scalable to each hotel’s specific requirements. That means you can see suppliers and products to choose from and then order everything you need all at once. You can even see your past purchases and re-order them to maximize efficiency and ensure consistency. 

Order guides are uploaded into our system, allowing you to shop hundreds of vendors from one site at our pre-negotiated rates. You will find suppliers and products for food and beverage (F&B), furniture, fixtures and equipment (FF&E), services, printing, uniforms, operating supplies and equipment (OS&E), and maintenance repair.

HSM can also customize the eProcurement system to meet the unique service, support and adoption needs of your property, including convenient portfolio-level and property-level benefits, like integrated declining checkbook features, electronic approvals processes, inventory control, and the latest purchasing metrics for your properties available any time, anywhere. From ownership groups to purchasing managers, all procurement stakeholders at your property can access this platform to order products and services, track spend details and manage your supply chain all in one place.

Business Solutions

Customer Portal


The HSM Customer Portal offers exclusive technology that will change the way you manage purchasing. The portal provides on-demand access to sourcing program information giving you convenient and transparent access to information about our suppliers and the categories and services they provide. It also allows interactive inquiries, like getting estimates for new builds or renovations and the latest status updates on your FF&E procurement projects. 

We realize that it’s important to have key procurement information immediately available and at your fingertips. That’s why HSM created its customer portal with capabilities that include searchable manufacturer and supplier program details, instant access to supplier contact information, project estimate requests, alerts and updates, a mobile-friendly design, project access for up-to-the-minute status, the ability to report issues and a documentation library. To help keep your business on the cutting-edge, we’ve made it a priority to provide technology that tracks your supply chain partnerships and activities in real time.

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