as of May 28, 2020
Hilton Supply Management is actively monitoring the impact of the novel coronavirus (COVID-19) on supply chain operations around the world. To effectively mitigate supply chain risk, HSM has created region-specific teams to assess potential impacts and work with our suppliers globally to minimize business disruption.
Regional COVID-19 Supply Chain Outlook
HSM has published a comprehensive document to provide guidance to our hotels as they navigate through the COVID-19 crisis by region:
Supplier Relief Extensions
Our teams have been hard at work to mitigate risk and, more importantly, costs for our hotels as we navigate our way through these challenging times. The most up to date list of these suppliers below:
If you are not currently an HSM customer and would like to learn more about HSM's programs, please reach out to Martin Schellenberg, Senior Director HSM Customer Engagement.
Operating Supplies & Equipment:
Protective Equipment Availability of COVID-19 related Protective Equipment supplies is limited due to prioritization of supplies to healthcare and government sectors, however we have secured supply of most in demand Protective Equipment items through our suppliers. Please reference this Product Resource Guide for availability status and ordering instructions.
Food & Beverage:
Logistics: At this time there are minimal transportation delays, however, there may be slight increases in shipping rates over the next few weeks. We will continue to manage the situation closely and alert properties as appropriate.
Furniture, Fixtures, and Equipment: All suppliers for the North American Focused Service and All Suites brand prototypes are currently open for business. Those that have temporarily closed due to government mandates and individual decisions to attempt to flatten the curve have reopened. Suppliers are taking practical steps to continue their operations and fulfill orders while protecting their Team Members.
The well-being and safety of Hilton Team Members, guests, and partners will always be our top priority. We remain committed to supporting our Team Members, hotels, partners and communities as the situation evolves.
Suppliers: visit mysupplymanagement.com/supplier to register.
If you are a supplier, DO NOT complete this form. Please visit the Become a Supplier page and follow the Registration process instead.
Supplier inquiries submitted through the form will not receive a response.